Refund policy

Last updated: October 11, 2026

The short version

Fire Attack Industries is an authorized dealer. We sell products made by HiViz Lighting (FireTech, Redline and Whirl-E-Bird) and by Fire Suppression Industries (SuppressAll). We can only take back what the manufacturer will take back, so our return terms follow theirs. In plain English:

  • FireTech, Redline and Whirl-E-Bird: 30 days from delivery. New, unused and unopened, in the original packaging, with all accessories and documentation. You need a Return Authorization (RA) number before you ship anything back. Custom or specially configured items, opened consumables and clearance items are generally not returnable. You pay return shipping unless the return is our error or the manufacturer's.
  • SuppressAll: final sale once shipped. These units ship as hazardous materials and the manufacturer publishes no return program for dealers. The only exceptions are an item that arrives damaged or is the wrong item, reported to us within 48 hours of delivery.
  • Refunds: to your original payment method after we receive and inspect the return. On an approved return we also refund the 1.5 percent tariff fee we charged on that item.
  • Warranty problems are not returns. They go through the manufacturer's warranty. We help you start the claim.
  • Not sure? Contact us before you buy or before you return anything: (706) 406-3660 or info@fireattackindustries.com.

How to start a return

  1. Contact us first by phone or email. Give us your order number, what you want to return and why. If something is wrong with the item, send photos.
  2. We will request a Return Authorization (RA) number and the return address from the manufacturer and send them to you. Please do not ship anything back without an RA. Returns we have not approved cannot be accepted.
  3. Ship the item back to the address we give you, with a copy of your order confirmation and the reason for the return.

We reserve the right to refuse returns that do not meet the conditions below.

FireTech, Redline and Whirl-E-Bird products (HiViz Lighting)

These terms follow HiViz Lighting's published Return and Refund Policy and the Whirl-E-Bird terms.

  • Most unused and unopened items can be returned within 30 days of delivery for a full refund of the purchase price, not including the original shipping cost.
  • Items must be in their original packaging, in new condition, and include all accessories and documentation. Proof of purchase is required.
  • Custom-built or specially configured products, opened consumables and clearance items are generally non-returnable. Custom or modified Whirl-E-Bird products and items marked non-returnable are also not eligible. Ask us before you buy if you are unsure.
  • The customer pays return shipping unless the return is due to our error or the manufacturer's error, for example a wrong item shipped or a defective product.
  • We do not charge a restocking fee on these products. HiViz Lighting's published policy does not list one.
  • Shipping and handling charges are non-refundable unless the return is due to our error or the manufacturer's (for example wrong item shipped or defective product).
  • Whirl-E-Bird refunds are issued to the original payment method within 14 days of the manufacturer receiving the returned product. For FireTech and Redline, refunds typically appear 5 to 10 business days after we receive and inspect the return, depending on your payment provider.

SuppressAll products

SuppressAll products are made by Fire Suppression Industries, LLC. The SuppressAll FS2-MAX, FS4400 and FS8100 ship as hazardous materials (UN3178, flammable solid, Division 4.1). Fire Suppression Industries does not publish a return policy or return process for dealers or customers.

  • SuppressAll products are final sale once they ship. That includes the FS2-MAX, FS4400, FS8100, the FS2 Training Unit, batteries and battery kits, brackets, mounts, cases and foam sets.
  • The exception is an item that arrives damaged or is not what you ordered. Tell us within 48 hours of delivery and send photos of the box, the shipping label and the product. Keep all the packaging.
  • A unit that stops working later is handled under the manufacturer's warranty below. Do not open, disassemble or modify a SuppressAll unit. The manufacturer's warranty does not cover alteration or repair not made according to its instructions.
  • Questions about a SuppressAll order? Ask before you buy. We will check with the manufacturer.

Damaged, defective or wrong items

  • Damaged in shipping: Tell us within 48 hours of delivery and send photos. We will work the claim with the carrier. This applies to every product we sell, including SuppressAll.
  • Wrong item: Tell us within 48 hours of delivery with your order number and a photo.
  • Defective: Contact us right away at (706) 406-3660 or info@fireattackindustries.com with your order number and photos or a short video. For HiViz Lighting products, a damaged or defective item is replaced or refunded at no additional cost. Defects after delivery on manufacturer-warrantied products also go through the warranty process below.

Refunds, tax and the tariff fee

After we receive and inspect an approved return, we refund the original payment method. On an approved return you get back:

  • the price of the returned items,
  • the sales tax charged on them, and
  • the 1.5 percent tariff fee charged on them (shown as its own line at checkout on FireTech, Redline and Whirl-E-Bird orders).

Original shipping is refunded only when the return is due to our error or the manufacturer's, as described above. If you return part of an order, we refund the tax and tariff fee on the part you return. Your bank may take several days to show the refund.

Warranty

Warranty claims are separate from returns. The warranty comes from the manufacturer. We do not add a warranty of our own, and no manufacturer warranty below covers the labor of installing or swapping a product. To start a claim, contact us with your order number, the part number, a description of the problem and photos or video. Keep your order confirmation from us, because manufacturers ask for proof of purchase showing the date and the seller.

  • FireTech (part numbers beginning FT-): a limited Lifetime Warranty when installed on fire apparatus or ambulances owned and operated by registered public safety agencies or hospital systems. For other applications (construction, utility, commercial and so on) a 5-year limited warranty. After troubleshooting with FireTech's technicians, if it is a warranty claim they ship a replacement fixture and a shipping label for the old light. Covered: moisture intrusion, LEDs out, LEDs dimming, LEDs color shifting. Not covered: abuse, accident, neglect or other physical damage; melting or other thermal damage from use outside the stated specifications; fixtures that have been disassembled (including end caps removed); fixtures tampered with or repaired by anyone other than the manufacturer; cosmetic issues; and the service or labor of installing the new fixture. Full terms: https://firetechlights.com/pages/warranty-policy
  • Redline (model numbers beginning RL-): category-based limited warranties that start from the date of manufacture and cover repair or replacement of defective parts only. 5 years for lighting products, warning lights, scene lights, DOT lights and most accessories. 2 years for sirens and speakers. 1 year for controllers, including the Commander Light Head Programmer, and similar control products. Remote troubleshooting with technical support is required before a claim is approved. Advance replacements are not available. Labor is the customer's responsibility. Cosmetic issues are not covered. Full terms: https://firetechlights.com/pages/redline-warranty-policy
  • Whirl-E-Bird: a limited 3-year warranty when used on a fire apparatus owned and in service with a registered public safety agency or hospital system. Other vehicles and markets have a 3-year repair warranty. The warranty is valid for the service life of the apparatus where the fixture was first installed, and claims may be made by the current owner or an authorized reseller on their behalf. Troubleshooting is required. If the fixture qualifies for advance exchange (48 contiguous states, at the manufacturer's sole discretion), the faulty fixture must be returned with the provided label within 30 days or the replacement is invoiced. It is a parts-only warranty. Full terms: https://whirl-e-bird.com/policies/refund-policy
  • SuppressAll FS2-MAX: a two-year limited warranty against defects in materials and workmanship, from the date of end user purchase, when used and maintained in line with SuppressAll's operating and maintenance instructions. Products deemed defective are shipped to the manufacturer for inspection, and the remedy is repair or replacement of defective parts at the manufacturer's option. The warranty does not cover improper installation, abuse, vandalism, excessive wear, excessive physical shock, chemical or temperature extremes, improper maintenance, use by untrained personnel or any use outside the documentation. The manufacturer must be told right away about a defect, so tell us right away. Terms are in the FS2-MAX manual: https://suppressall.com/wp-content/uploads/2026/03/Suppressall-FS2-MAX-Manual-0327_spdc_Saddle_Stitch_Booklet-R5.2-FINAL.pdf
  • SuppressAll FS4400: SuppressAll's FS4400 Installation Manual lists a limited warranty of 10 years from battery installation, provided the unit has not been discharged, damaged or modified, was installed per code, is regularly inspected, and the battery was properly stored. The manual says to register the unit at suppressall.com/register to activate the warranty.
  • SuppressAll FS8100, batteries, battery kits, brackets, mounts and cases: we could not find a published warranty from the manufacturer. SuppressAll's catalog lists a 10 year guaranty period for the replacement battery. Contact us before you buy and we will confirm the terms with the manufacturer.

Cancelling an order

If your order has not shipped, contact us right away and we will try to cancel it before it goes out. Once it has shipped it becomes a return and the terms above apply. Custom and special-order items may not be cancellable once we have ordered them from the manufacturer. We can also cancel an order ourselves, for example for a pricing error, an item that is out of stock, a payment we cannot verify, or a purchase that appears meant for an unlawful use. If we cancel after you paid, we refund you in full.

Contact

Fire Attack Industries, info@fireattackindustries.com, (706) 406-3660.

Manufacturer contacts for reference: HiViz Lighting (FireTech, Redline, Whirl-E-Bird) 703-662-3458, firetech@hivizleds.com. Fire Suppression Industries (SuppressAll) 1-800-985-2173, sales@flameresponseusa.com.